Last updated: 04 October 2026

This Return & Exchange Policy applies to all orders placed on Qiyuan Teaset and is fully compliant with the EU Consumer Rights Directive and UK consumer protection regulations. Statutory consumer rights apply for EU and UK buyers, while customers from other regions are covered by our voluntary return terms. This document explains your rights for returns, refunds and exchanges for handmade Chinese gongfu teaware shipped from China.

1. 14-Day Cooling-off Period (EU & UK Right of Withdrawal)

If you are an EU & UK consumer, you have the legal right to cancel your order within 14 calendar days after you receive the goods, with no reason required. To start the return process, send a clear written notice to our support email within this period. You are responsible for the outbound return shipping cost. Items must be returned unused, undamaged, with original packaging intact. If products are broken, scratched or show signs of heavy use upon arrival at our return address, we may deduct the value loss from your refund. Refunds will be processed within 14 days after we receive and inspect the returned goods.

UK & EU customers: You have a statutory 14-day cooling-off period to return goods for any reason.
Customers from other regions: We offer a voluntary 14-day free return service subject to our return terms. We will evaluate all return requests in accordance with this policy.

2. Damaged or Defective Items on Arrival

Our teaware is fragile ceramic goods. Please inspect your package immediately upon delivery. If items arrive broken, cracked or have manufacturing defects, contact us with clear photos and video evidence within 7 calendar days after delivery. We will arrange a free replacement or full refund for defective products. We cover the shipping cost for replacement shipments for confirmed factory defects. This does not cover damage caused by improper use, dropping, thermal shock or accidental breakage after you accept the parcel.

3. Exchange Requests

Exchanges are available for unused, undamaged products within the 14-day withdrawal window. If you wish to exchange your teaware for another style or size, please email us first for approval. You pay the cost to send the original item back to us, and we will ship the new item once we receive and inspect your returned goods. Handmade products have minor natural variations in glaze and texture; these subtle differences are not considered defects and cannot be used for exchange requests.

4. Exclusions

We cannot accept returns or exchanges for items that have been heavily used, stained, chipped, or without original packaging. Custom personalized products are excluded from the 14-day withdrawal right under EU and UK consumer law. Normal patina changes on tea pets or zisha teapots from tea use are natural and not treated as defects.

5. Refund Processing

Refunds will be issued to the original payment method. Please allow your payment provider extra processing time for funds to appear in your account. Shipping fees from our original delivery are non-refundable unless the item was defective or damaged upon arrival.

6. Contact Us for Returns

To submit a return or exchange application, please reach out via our support email. We will send you return instructions and the designated return address.