Below are the most common questions and answers about our products, shipping, order service and after-sales policy. If you have other questions, feel free to contact us anytime.

1. Product Related Questions

Q: Are your teapots and tea accessories handmade?

A: Most of our zisha teapots, tea pets and ceramic tea sets are handcrafted by traditional craftsmen. Slight texture differences, tiny manual traces and natural glaze variations are normal features of handmade artworks, not quality problems.

Q: Are the products safe for daily tea brewing?

A: Yes. All our tea sets are made of qualified raw materials, including authentic Yixing zisha and food-grade ceramic glaze. They are non-toxic, high-temperature resistant and safe for daily drinking and long-term tea use.

Q: Can I get product dimensions and material details before ordering?

A: Sure. Each product page contains detailed size, material and feature introduction. You can also contact us to get real photos, videos and detailed parameter information.

2. Order & Custom Service Questions

Q: Do you support customized tea sets or personalized carving?

A: Yes, we support custom engraving and pattern customization for tea sets. You can tell us your design requirements, size needs or text content, and we will provide a professional custom solution.

3. Shipping & Delivery Questions

Q: Which countries and regions do you ship to?

A: We provide worldwide shipping service for tea sets, covering most countries in Europe, North America, Southeast Asia and other regions.

Q: How long is the shipping delivery time?

A: Standard international shipping usually takes 7–20 working days, depending on local logistics efficiency and customs clearance progress. Peak seasons may cause slight delays.

Q: Will the products be well packed for international shipping?

A: Absolutely. All fragile tea ware will be packed with bubble wrap, foam protection and hard carton boxes to avoid damage during long-distance transportation.

4. Payment Questions

Q: What payment methods do you accept?

A: We only support PayPal payment at this time. Other payment platforms are not available for now.

5. After-sales & Return Policy Questions

Q: What should I do if my item is damaged during shipping?

A: If you receive damaged or defective products, please contact us with photos and videos within a valid time. We will provide replacement, refund or corresponding after-sales solution according to the actual situation.

Q: Can I return or exchange the products?

A: We support return and exchange for quality problems. For personal preference reasons, please contact us in advance to confirm the feasible solution before returning goods.

6. About Us

Q: Where are your products made?

A: Our tea ware products originate from the traditional Chinese tea craft producing areas, focusing on authentic handmade zisha teapots, ceramic gaiwans, tea pets and complete tea sets, providing high-quality traditional Chinese tea culture products for global tea lovers.

Q: How can I contact you for more support?

A: You can contact us via email or site message. We will reply to your questions and support requests as soon as possible.