Last updated: 07 October 2026
This website Qiyuan Teaset is operated by Hui Liang (also known as Xinghui Liang), a passionate tea enthusiast. Payments for all orders are processed by Xi’an Xincheng District Qijuyuan E-commerce Firm (Individual Business), a family-run business owned by my spouse.
Qiyuan Teaset (“we”, “us”, “our”) respects your privacy and complies with the General Data Protection Regulation (GDPR) for users and customers located in the European Union. This Privacy Policy explains what personal data we collect, how we use it, your data rights and how we protect your information when you visit our website and purchase handmade Chinese gongfu teaware.
1. Personal Data We Collect
We collect information you voluntarily provide when you create an account, place an order, subscribe to newsletters, or contact customer support. This includes your full name, email address, shipping address, phone number, payment details and order history. Payment card information is processed securely by our payment provider; we do not store full credit card details on our server. We also automatically collect non-personal data such as IP address, browser type, device information, page views and website navigation data via cookies and analytics tools.
2. How We Use Your Personal Data
We use your personal data to process and ship your orders, send order confirmations and tracking updates, answer your support inquiries, comply with tax and IOSS obligations, prevent fraud, and improve our website and product service. With your consent, we may send you email newsletters about new teaware products and promotions. You can unsubscribe from marketing emails at any time via the unsubscribe link inside each email.
3. Data Sharing & Third Parties
We will never sell your personal data to third parties for marketing purposes. We only share necessary data with trusted service providers who help us operate our business: payment processors, shipping carriers, website hosting providers, email service providers and analytics tools. All third-party partners are required to protect your personal data and only use it for agreed services. We may disclose data if required by law or legal authority.
4. Cookies
Our website uses cookies. Cookies are small text files stored on your device. Essential cookies are required for website functions like login, cart and checkout and cannot be turned off. Non-essential cookies include analytics and marketing cookies. When you first visit our site, our cookie banner will ask for your consent for non-essential cookies. You may change your cookie preferences at any time.
5. Your GDPR Rights (EU Visitors & Customers)
If you are located in the EU, you hold the following rights: the right to access your personal data, request correction of inaccurate data, request deletion of your personal data, restrict data processing, request data portability, and object to data processing for marketing purposes. To exercise any of these rights, send an email to our support address. We will respond within 1 month as required by GDPR.
6. Data Security & Data Retention
We take reasonable technical and organisational measures to protect your personal data against loss, theft or unauthorised access. We keep your personal order data for as long as required by tax and commercial law. When data is no longer needed, we securely delete or anonymise your information.
7. Minors
Our website is intended for adults. We do not knowingly collect personal information from children under 16 years old. If you believe we have collected data from a minor, please contact us immediately so we can remove it.
8. International Data Transfer
Your data may be transferred and processed outside the EU, including China, to fulfil your order. We ensure safeguards are applied to protect your personal data during international transfer in line with GDPR requirements.
9. Contact Us
If you have any questions about this Privacy Policy or GDPR data rights, please reach out via our website contact form or support email.
10. Changes to this Policy
We may update this Privacy Policy occasionally. Any revisions will be published on this page with a new update date. Continued use of our website after updates means you accept the revised policy.