Last updated: 06 October 2026

This Shipping & Delivery Policy applies to all orders placed at Qiyuan Teaset. All handmade Chinese gongfu teaware ships from China. This page outlines shipping times, delivery terms, customs information and delivery rules for customers worldwide, including EU buyers.

1. Order Processing Time

After your order and payment are confirmed, we require 1–5 business days for warehouse handling, quality inspection and packing. Handmade items may need longer preparation time. Weekends and public holidays are excluded from processing time. Once your order is dispatched by the international logistics provider, we will notify you by email and send the tracking number.

2. Estimated Delivery Time

Estimated transit times are for reference only and are not guaranteed delivery dates.

• European Union: 7–15 business days after dispatch
• United Kingdom: 7–20 business days after dispatch
• United States & Canada: 10–25 business days after dispatch
• Australia & New Zealand: 10–20 business days after dispatch
• East Asia & Southeast Asia: 5–10 business days after dispatch

The above times refer to transit duration after international shipment departure, excluding domestic order handling and transit time to the international logistics warehouse. Delays may occur due to customs inspection, postal peak seasons, weather or carrier disruptions. We are not responsible for transit delays caused by third-party logistics providers.

3. EU Customers & IOSS VAT

The total order amount covers shipping costs and customs duties. Additional local taxes such as consumption tax may apply in some regions and shall be borne by the buyer. For shipments to EU countries, we use IOSS to cover import VAT. No extra VAT will be charged upon delivery for qualifying orders. Local customs duties may still apply for some territories and remain the buyer’s responsibility. We will provide all required customs documentation for your parcel.

4. Shipping Costs

Shipping fees are calculated and clearly displayed on the checkout page before payment. We may offer free shipping promotions from time to time. Original delivery shipping cost is non-refundable unless the item arrives defective or broken.

5. Tracking & Delivery

Once shipped, we will send your tracking number by email. You can track your parcel on the carrier’s official website. A delivery is considered successfully completed when the carrier marks the parcel as delivered to your shipping address. Please check your delivery address carefully when placing your order. We are not liable for lost parcels caused by incorrect or incomplete addresses provided by the buyer.

6. Parcel Issues: Lost, Stolen or Damaged

If tracking shows delivered but you have not received your package, please contact us within 14 days after the delivery status update so we can open an investigation with the logistics carrier. For items broken on arrival, please send photos and videos within 7 days of receiving the parcel, as described in our Return & Exchange Policy. All our teaware packages use protective packaging for fragile ceramic products, but we cannot fully eliminate risks during international transit.

7. Customs & Import Rules

Buyers are responsible to check their local import laws to confirm that Chinese teaware can be imported into their country. We do not take responsibility for parcels seized or returned by local customs authorities because of import restrictions. If customs returns the parcel back to us, the buyer will bear the round-trip shipping cost.

8. Delivery Address Changes

Address modifications can only be accepted before the parcel is dispatched. Once the package is shipped, address changes are usually not possible and may cause delivery failure or extra fees.

9. Contact Us

If you have questions about shipping, tracking or delivery, please contact our support team via email. Visit our Contact Us page.